Below are our various policies:

1. Terms & Conditions (Delivery and Refund Policy)

2. Privacy Policy Statement

Terms & Conditions including Delivery and Refunds

Terms and conditions

Definitions

1. ‘Booking’ means the that you and/or your company have entered into firm agreement with Remarkable Performance Ltd.and client to attend a learning event on a specified date(s).

2. ‘Provisional booking’ means a booking that must be changed to a firm booking. Provisional booking will remain on the system for up to 10 working days whilst session places remain available. These can only be made by emailing This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . If we do not get a confirmation within the specified 10 days the booking will be canceled and the place reallocated. The exception to this is when a booking has been made and payment via invoice is requested in which we will hold the place for up to 30 days or until 3 days before the session start date.

3. ‘Waiting list’ means a provisional booking for which no place is currently available.

Bookings

4. Bookings must be accompanied by the appropriate payment unless you need to pay via an invoice. Such bookings will be classed as provisional until the payment is received.

5. Once a booking is accepted by Remarkable Performance Ltd. the individual or organisation making the booking becomes liable for the relevant course fee, administration or cancellation charge.

6. Acceptance of payment by Remarkable Performance Ltd. is deemed to constitute a booking and acceptance of these conditions.

7. Remarkable Performance Ltd. reserves the right to run sessions at a different venue to the one specified, when necessary. If this is the case we will inform you as soon as possible and provide you with information about accommodation, travel directions and so on.

Fees and Payment

8. Fees are payable at the time of booking or if invoiced, within 30 calendar days of the invoice being received, or one week before the start of the course if this happens first.

9. Payment(s) need to be made in the currency indicated when booking.

10. Remarkable Performance Ltd. reserve the right to alter prices from those published.

11. Invoices can be issued on request for advanced payment purposes if required.

12. All prices will incur the appropriate local tax (VAT) for that country. For courses in the UK this is currently 17.5%.

13. Cheques/BACS should be made payable to Remarkable Performance Ltd. Contact us for details of our BACS account if required. E mail receipts are issued automatically. We do not issue paper receipts for our sessions unless paid for by invoice.

Cancellation Charges

14. Remarkable Performance Ltd. reserves the right to cancel, postpone or otherwise alter the content or date of an event without notice. In such circumstances, Remarkable Performance Ltd. may, at its own discretion, return any payment received without penalty of cancellation charge.

15. Cancellation charges apply when a suitable substitution is not made at the time of cancellation. Current charges are:

Weekends are included in the above calculations

Failure to attend on the day without notice will normally mean forfiture of 100% of the full fee paid. In extenuating circumstances Remarkable Performance Ltd. may allow transfer to another course at our discression. In such cases an administration fee of £10 will be payable. Fees are not refundable. 

Substitutions

16. Transfers and substitutions made less than 14 days prior to the original session date will not incur a charge.

17. If a delegate is unable to attend an event, one substitution and/or transfer to another event is acceptable within the terms and conditions described above.

18. Organisations wishing to make a substitution must provide the name of the substitute delegate at the time of the substitution request.

19. Remarkable Performance Ltd. may, at its own discretion, waive the cancellation charge if a substitution is made in the following circumstances:
by the client from one delegate to another on the same event
by the client from one date to another of the same event
by the client from one date to another for a different event (subject to price variations and availability)

Independent Equal Access

20. Whilst we try to ensure that all our venues allow equal access to all, there can be the odd issue like availability of disabled parking or wheelchair access to some venues. If you have any additional requirements due to a disability or any other reason This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and we will make sure everything is tickety boo.

Terms and Conditions for non UK bookings

21. Please be aware that terms and conditions for overseas booking may vary from UK terms and conditions. Local terms and conditions are posted on the information pages of events for your country.

Data Protection

22. Remarkable Performance Ltd.. does not sell, trade or rent your personal information to others. Your details will be added to the Centre i Ltd. database in order to process your booking, and so that you can be kept up to date with relevant details of our services.

23. If you do not wish to receive any further information from us either by post, telephone or e-mail, please This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

24. Remarkable Performance Ltd. is registered under the Data Protection Act.

Delivery Items 

25. All physical goods will be delivered as soon as possible and within 21 days.

26. All downloadable goods will be available for download as soon as the payment has been processed and confirmed. This is usually immediately however it can in certain situations take up to 48 hours. 

27. Returns - any physical goods delivered can be returned unopened within 14 days for a full refund minus the postage costs.

28. If any of our services or goods fails to meet your expectations contact us at once. We are always keen to remedy such rare situations at once. 

Refunds

29. If you are unhappy with the course and wish to be refunded you need to contact us within 7 days of the workshop. A form will be sent to you for completion for the refund. The refund will be made by cheque on receipt of the completed form and the handbook.

30. It is a requirement that the course handbook is returned for a full refund. If you wish to keep the handbook or cannot return it for any other reason a charge of £25 will be made for this item.

31. Please let us know if you are disatisfied in any way. We take the quality of our workshops and products very seriously. 

32. Remarkable Performance Ltd. does not store any or have access to financial information such as credit card details or any other payment information or the like submitted through this or any other website. Payments are made direct via the secure payment processors and we do not have access to information submitted thereto. 

33. Remarkable Performance Ltd.. has a strict privacy policy and we do not share any other personal information like your name and / or email details with any other company outside the Centre i group of companies.